Customer Profile Experience
Summary:
With the growing usage of our mobile app, we wanted to provide new customers the experience of adding and managing their contact information in our mobile app and also provide a chance for the existing customers to review and update the existing info in MDA.
My Role:
I worked as the Interaction Designer for this project responsible for creating the IOS and Android designs.
Project Details:
Initially after the requirements were laid out, I designed for the basic details like email, phone number, mailing address and the contact priority.
So the main flows for CPE were: Add Email, Phone number, Physical and Mailing Address, Edit Email, mobile number and non mobile number, Physical and Mailing address, Delete Email, Address and phone number.
Below are the wireframe screenshots of the general CPE page and add email flow.
With the growing usage of our mobile app, we wanted to provide new customers the experience of adding and managing their contact information in our mobile app and also provide a chance for the existing customers to review and update the existing info in MDA.
My Role:
I worked as the Interaction Designer for this project responsible for creating the IOS and Android designs.
Project Details:
Initially after the requirements were laid out, I designed for the basic details like email, phone number, mailing address and the contact priority.
So the main flows for CPE were: Add Email, Phone number, Physical and Mailing Address, Edit Email, mobile number and non mobile number, Physical and Mailing address, Delete Email, Address and phone number.
Below are the wireframe screenshots of the general CPE page and add email flow.
Similar to the add flow, all other flows were designed.
Tools used:
The entire wireframe was designed using Indesign.
The Result:
We had over 5 million new customer information and 14 million contact info updates on release of this project. and the business partners were very happy to have worked with me 😊
Tools used:
The entire wireframe was designed using Indesign.
The Result:
We had over 5 million new customer information and 14 million contact info updates on release of this project. and the business partners were very happy to have worked with me 😊
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